Returns & Exchanges
At ROAD iD, we want you to be 100% satisfied with your gear; if your order isn't exactly what you expected, we offer a 90-day satisfaction guarantee to ensure you stay safe and seen on every adventure.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to begin the process.
Choose Your Option
Select whether you would like to exchange your item for a different size or style, or receive a refund to your original payment method.
Print and Pack
Download your prepaid shipping label and securely pack your ROAD iD items in their original packaging or a sturdy mailer.
Ship It Back
Drop your package off at any authorized carrier location; once received, we will process your exchange or refund within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing